Terms of Use

These Terms of Use (these "Terms") set out the conditions governing the use of all GoodLinker products and services (the "Service") provided by GoodLinker Co., Ltd. (谷林運算股份有限公司) (the "Company"), and constitute the agreement between the Company and each user of the Service (the "User").

1. Definitions

In these Terms, the following terms shall have the meanings set out below:

  • 1.1 "Content" means text, audio, music, images, video, models, software, programs, code and other information.
  • 1.2 "Service Content" means Content provided by the Company and made accessible or available through the Service.
  • 1.3 "Customer Content" means Content entered into the Service by the User or its authorized users, together with any output generated by the User or its authorized users through the Service on the basis of such Content; it excludes Third Party Content and any Content owned or controlled by the Company, its affiliates or their respective licensors and made available through the Service. Customer Content consists principally of the User's industrial operating data, equipment data and results derived therefrom, and does not necessarily contain personal data.
  • 1.4 "Third Party Content" means Content, applications and services owned or controlled by a third party and made available to the User through or in connection with the Service.
  • 1.5 "Entitlements" means the license and use types, limits, volumes and other conditions of permitted use set out in the applicable order or Individual Terms, including the number and categories of authorized users, available storage capacity, retention period, computing resources and other attributes and metrics.
  • 1.6 "Individual Terms" means any supplementary terms of use prescribed by the Company for a specific part of the Service.

2. Acceptance of these Terms

  • 2.1 A User under eighteen (18) years of age (a minor under the Civil Code of the Republic of China (Taiwan)) may use the Service only with the prior consent of a parent or other statutory agent. A User who uses the Service for or on behalf of a business entity shall use the Service only after that entity has agreed to these Terms.
  • 2.2 Actual use of the Service shall be deemed the User's valid and irrevocable acceptance of these Terms.
  • 2.3 Where Individual Terms apply to any part of the Service, the User shall comply with those Individual Terms in addition to these Terms. In the event of a conflict, the Individual Terms shall prevail with respect to that part of the Service.

3. Amendment of these Terms

Where the Company deems it necessary, the Company may amend these Terms and any Individual Terms at any time without prior notice to Users. The amended Terms and Individual Terms shall take effect upon being posted at an appropriate location on a website operated by the Company. Where a User continues to use the Service after such amendment, the User shall be deemed to have validly and irrevocably accepted the amended Terms and the applicable Individual Terms. As the Company does not notify Users individually of such amendments, Users should review the then-current version of these Terms and any applicable Individual Terms each time they use the Service.

4. Accounts

  • 4.1 Where registration information is required in order to use the Service, the User shall provide true, accurate and complete information and shall keep such information updated.
  • 4.2 Where a password is registered for the Service, the User shall be solely responsible for keeping that password secure against unauthorized use. Any act performed using that password shall be deemed an act of the User.
  • 4.3 The User shall ensure that all persons accessing the Service on its behalf or at its invitation comply with these Terms. If the User becomes aware of any breach of these Terms by a user or of any unauthorized access to an account, the User shall immediately notify the Company and terminate that user's access.
  • 4.4 A registered User may delete its account and terminate use of the Service at any time.
  • 4.5 Where the Company determines that a User has breached, or is likely to breach, these Terms, the Company may suspend or delete that account without prior notice.
  • 4.6 The Company may, without prior notice, delete any unsubscribed account that has not been accessed for one (1) year or more.
  • 4.7 An account is personal to the User. No right of use in respect of the Service may be assigned or lent to, or inherited or otherwise succeeded to by, any third party. This does not restrict the User from creating accounts for its own authorized users within the applicable Entitlements.

5. Privacy and Personal Data

  • 5.1 The Company respects the privacy of Users.
  • 5.2 The Company processes Users' privacy information and personal data in accordance with the GoodLinker Privacy Policy, available at https://www.goodlinker.io/company/privacy.
  • 5.3 The Company shall manage information collected from Users by secure means and shall adopt strict security-management measures.
  • 5.4 Customer Content and Personal Data. Customer Content consists of the User's industrial operating and equipment data and is distinct from the User's registration information and other personal data. Where the User processes personal data through the Service (for example, workforce reporting, access control, video or other data by which an individual may be identified), the User is responsible for the lawfulness of the collection, processing and use of such personal data. The Company processes such personal data solely on the User's instructions and only to the extent necessary to provide the Service, in accordance with the Personal Data Protection Act and any separate data processing terms agreed between the parties.

6. Provision of the Service

  • 6.1 The User shall, at its own cost and responsibility, procure the computer, mobile device, telecommunications equipment, operating system, means of communication, electricity supply and any other items necessary to use the Service. The Service excludes access to the internet or any other network, connection quality, and the transmission of Content beyond the wide area network egress of the data centres used by the Company.
  • 6.2 The Company may make all or part of the Service available only to Users satisfying such conditions as the Company determines, including age, completion of identity verification, provision of registration information, and any other condition the Company deems necessary.
  • 6.3 Where the Company deems it necessary, the Company may at any time and without prior notice change all or part of the Service and suspend or discontinue provision of the Service.
  • 6.4 During a User's valid subscription term, the Company will not materially degrade the core functionality of the Service, or discontinue the Service without making a substitute available, except as necessary to address changes in law, changes imposed by the Company's vendors or subcontractors, or security risks that cannot be resolved by commercially reasonable means.

7. No Emergency Reporting Function

The Service does not provide any function for transmitting emergency reports or calls to the police, the coast guard, the fire service or any other authority. Any alarm or notification function provided within the Service shall not be relied upon as the sole means of emergency reporting or of protecting personal safety.

8. Information Presented Within the Service

The Company may present information regarding the products and services of the Company or of its business partners within the Service. The Company does not use, disclose or provide Customer Content for third-party advertising purposes.

9. Third Party Content and Business Partner Services

The Service may incorporate Third Party Content or services provided by business partners of the Company. Any contractual relationship in respect of such Content or services is solely between the User and the relevant third party, and liability for such Content or services rests solely with its provider; the Company bears no responsibility in that regard. Terms of use and other conditions prescribed by such provider may additionally apply.

10. Service Content, Customer Content and Data

  • 10.1 The Company grants the User a non-exclusive, non-transferable and non-sublicensable right to use the Service Content provided by the Company, solely for the purpose of using the Service within the applicable Entitlements.
  • 10.2 Where fees, usage periods or other conditions of use are separately prescribed for any Service Content, the User shall comply with such conditions. Notwithstanding any wording such as "purchase" or "sale" displayed in the Service interface, intellectual property rights and other rights in the Service Content shall not be transferred to the User, and only the right of use set out above is granted.
  • 10.3 The User shall not use the Service Content (including by reproducing, transmitting, republishing or modifying it) beyond the manner of use prescribed by the Service or beyond the applicable Entitlements.
  • 10.4 Ownership and Use of Customer Content. The Company acquires no ownership of, or title to, Customer Content under these Terms. The Company and its subcontractors will use Customer Content solely for the purpose of providing the Service, or as otherwise permitted under these Terms or agreed by the parties. The User is responsible for its Customer Content, including the management, transfer, use, accuracy and quality thereof and the means by which it is obtained, and shall ensure that Customer Content may be processed and used as contemplated by these Terms without infringing the rights of others or violating any law.
  • 10.5 Protection and Backup. The Service is provided using processes and safeguards intended to protect the integrity and confidentiality of Customer Content. The User nevertheless remains responsible for taking appropriate measures regarding the protection, deletion and retrieval of its Customer Content, including maintaining its own backup copies.
  • 10.6 Storage Capacity and Retention. The Service is not a data backup service. The available storage capacity, retention period and other usage limits applicable to Customer Content are determined by the Entitlements of the User's subscription plan. Storage is provided only during the term of a valid subscription. Where there is no subscription, or upon expiry or termination of a subscription, the Company is under no obligation to store Customer Content.
  • 10.7 Storage Location and Service Providers. The Company may use data centres, cloud infrastructure providers and subcontractors located in various countries or regions to provide the Service, and Customer Content may be stored outside the country or region in which the User is located. The Company may change the cloud service providers, data centres or regions it uses as its operations require. A User with specific requirements as to storage location or cloud service provider should confirm and separately agree those requirements with the Company before subscribing; absent such separate agreement, the Company selects them. The Company remains responsible for its obligations under these Terms as performed by its subcontractors. Details of the cloud service providers and principal storage regions currently used by the Company are available on request.
  • 10.8 Retrieval and Deletion After Expiry or Termination. For a period of thirty (30) days after expiry or termination of a subscription, the User may retrieve Customer Content using the download functions made available within the Service, provided that the User has complied with these Terms and has paid all fees due. After that period, the Company may delete all Customer Content.
  • 10.9 Systems Information. The Company may collect and derive information, statistics and metrics concerning the use, operation, support and maintenance of the Service, including information derived from Customer Content (collectively, "Systems Information"), and may use Systems Information to support, maintain, monitor, operate, develop and improve its products and services and to enforce its rights. Systems Information derived from Customer Content shall be aggregated with other information so that the underlying Customer Content is not identifiable.
  • 10.10 Access Restrictions and Confidentiality. The Company does not routinely access the contents of Customer Content. Access shall be made only by authorized personnel and only to the extent necessary for troubleshooting, maintenance of system and information security, compliance with law or the requirements of a competent authority, or at the User's request, and the Company shall keep such Content confidential.
  • 10.11 Unlawful Content. Where the Company determines that Customer Content or the use thereof breaches, or is likely to breach, applicable laws or these Terms, or where required by a competent authority, the Company may restrict its use within the Service or delete it. The Company shall notify the User as soon as practicable, except where such notification is prohibited by law.

11. Prohibited Conduct

The User shall not engage in any of the following conduct in using the Service:

  • 11.1 Conduct that violates any law or regulation, any court judgment, ruling or order, or any legally binding administrative measure.
  • 11.2 Conduct that may harm public order or good morals.
  • 11.3 Conduct that infringes the copyright, trademark rights, patent rights or other intellectual property rights, rights of reputation, privacy rights, or any other rights arising under law or contract, of the Company or of any third party.
  • 11.4 Uploading or transmitting Content containing excessively violent expression, sexually explicit expression, discriminatory expression relating to race, nationality, creed, gender, social status or family origin, expression that induces or promotes suicide, self-harm or drug abuse, or any other offensive expression including antisocial content.
  • 11.5 Impersonating the Company or any third party, or intentionally disseminating false information.
  • 11.6 Transmitting identical or similar messages to an indeterminate number of Users (except with the Company's consent), or any other conduct the Company determines to constitute spam.
  • 11.7 Conduct for the purpose of marketing, publicity, advertising, solicitation or other commercial gain (except with the Company's consent), conduct for the purpose of harassing or defaming other Users, or any other use of the Service for a purpose other than the purpose for which the Service is provided.
  • 11.8 Improperly collecting, disclosing or providing the personal data, registration information or usage records of another person.
  • 11.9 Interfering with the servers or network systems of the Service; improperly operating the Service through bots, cheat tools or other technical means; intentionally exploiting vulnerabilities in the Service; making improper enquiries or demands of the Company, including repeating the same question beyond a reasonable extent; or otherwise obstructing or disrupting the Company's operation of the Service or other Users' use of the Service.
  • 11.10 Reselling, transferring, sublicensing, lending or leasing the Service, or using the Service for the benefit of any third party, without the Company's prior written consent.
  • 11.11 Using the Service for the purpose of developing or enhancing any product or service that competes with the Service, or removing or altering any proprietary notices contained in the Service.
  • 11.12 Assisting or facilitating any conduct falling within Sections 11.1 through 11.11.
  • 11.13 Any other conduct the Company determines to be inappropriate.

12. User Responsibility

  • 12.1 The User uses the Service at its own risk and shall bear sole responsibility for all conduct carried out through the Service and the consequences thereof.
  • 12.2 Where the Company determines that a User is using the Service in breach of these Terms, the Company shall take such measures as it deems necessary and appropriate. This does not impose on the Company any obligation to prevent or rectify such breach.
  • 12.3 Where the Company suffers any damage, whether directly or indirectly (including the burden of attorneys' fees), arising from a User's use of the Service or from Customer Content (including any complaint received by the Company from a third party), the User shall indemnify the Company promptly upon the Company's request.

13. Disclaimer and Limitation of Liability

  • 13.1 The Company makes no warranty, whether express or implied, that the Service (including the Service Content) is free from defects in fact or defects in law (including any defect, error or bug relating to security, reliability, accuracy, completeness, effectiveness or fitness for a particular purpose, or any infringement of rights), nor does the Company warrant that the Service will be uninterrupted or error-free, or that any Content (including Customer Content) will be secure or will not be lost or damaged. The Company is under no obligation to remedy such defects before providing the Service. The User is responsible for assessing the suitability of the Service for its intended use.
  • 13.2 The Company shall not be liable for any breach of contract, default, or damages arising out of or in connection with any suspension, interruption, or malfunction of the Services caused by any of the following events:
    • (1) Scheduled or emergency system maintenance, upgrades, and servicing performed by the Company (provided that the Company will notify or announce such maintenance as soon as reasonably practicable);
    • (2) Force Majeure events or any other circumstances beyond the reasonable control of or not attributable to the Company, including but not limited to natural disasters, acts of God, epidemics or pandemics, war, riots, governmental actions, telecommunications or network line disconnections, power outages, and major failures of third-party cloud infrastructure (such as AWS, GCP, etc.).
  • 13.3 Save to the extent that liability may not be limited or excluded under mandatory law (including the Consumer Protection Act of the Republic of China (Taiwan)), the Company's total aggregate liability to a User for all damage arising out of or in connection with the Service shall not exceed the total amount of fees actually paid by that User to the Company for the Service during the twelve (12) months preceding the event giving rise to the claim.
  • 13.4 The Company shall not be liable for any indirect, incidental, consequential, exemplary or punitive damage, loss of production, business interruption, loss of profit or revenue, loss of goodwill, loss of data, or damage arising from third-party claims, even if such damage was foreseeable. This exclusion shall not apply to damage caused by the Company's willful misconduct or gross negligence. The limitations and exclusions in Sections 13.1 to 13.3 do not apply to the extent that liability may not be limited or excluded in advance under applicable law.

14. Protection of Intellectual Property

The patent rights, copyrights, trademark rights, trade secrets, know-how and other intellectual property rights in the software, programs and content used or provided in the Service and on related websites (including but not limited to text, descriptions, drawings, images, graphics, files, page design, and website planning and arrangement) are owned by the Company or by other rights holders. The Company reserves all rights not expressly granted under these Terms. Without the prior written authorization of the rights holder, such materials may not be reproduced, publicly transmitted, publicly broadcast, publicly performed, publicly presented, adapted, compiled, rented, distributed, reverse engineered, decompiled, disassembled or otherwise used. Any person in breach shall bear legal liability, and where such breach causes damage or loss to the Company, the Company may claim damages against that person.

15. Contact

If you have any question or concern regarding these Terms, please contact us by email at info@goodlinker.io.

  • GoodLinker Co., Ltd. (谷林運算股份有限公司)
  • Unified Business Number: 50849424
  • 4F., No. 19, Wuquan 2nd Rd., Wugu Dist., New Taipei City 248, Taiwan (R.O.C.)
  • Tel: +886-2-2599-7987

16. Governing Law and Jurisdiction

The application, interpretation and supplementation of these Terms shall be governed by the laws of the Republic of China (Taiwan). For any dispute arising out of or in connection with the Service between a User and the Company, the parties agree that the Taiwan New Taipei District Court shall be the court of first instance having jurisdiction.

Last updated: 1 August 2026

This English version is provided for reference only. In the event of any inconsistency between the English and Traditional Chinese versions, the Traditional Chinese version shall prevail.